Terms Of Service
We are committed to providing professional, efficient, and flexible wholesale services tailored to the needs of global jewelry makers, retailers, and brands. Here’s how we support your business:
1. Wholesale & Bulk Ordering
• Competitive tiered pricing based on order volume
• Flexible Minimum Order Quantity (MOQ) to suit both small businesses and large-scale buyers
• Regular stock availability for fast fulfillment
2. Sample Service
• Sample orders are welcome
• Quick sampling within 3–7 days
• Sample fee can be refunded on future bulk orders
3. Product Customization
• Private labeling and custom packaging
• Custom color, size, and logo engraving options (for qualified orders)
• OEM/ODM support for specific designs
4. Quality Assurance
• Strict multi-step quality inspection before every shipment
• Material safety testing (lead-free, nickel-free, etc.)
• Consistent quality across all batches
5. Global Shipping & Logistics
• Reliable international shipping via DHL, FedEx, UPS, and sea freight
• Professional export documentation and customs support
• Real-time tracking and timely delivery updates
6. Customer Support
• Responsive 24-hour inquiry service (English & Chinese)
• Dedicated account manager for repeat clients
• Professional product recommendations and styling advice
7. Payment Flexibility
• Multiple secure payment methods: T/T, PayPal, Western Union, Letter of Credit
• Trade Assurance available for safer transactions
8. After-Sales Service
• 30-day quality problem resolution guarantee
• Continuous product updates and trend reports
• Long-term partnership support and business growth consultation
